← Running the organization
The inbox
Messages from your public contact form and from members writing to the board, staff or admins, in one place.
Work through the inbox
- Click Inbox in the menu. The number next to it is how many messages are new.
- Open a message to read it.
- Reply: Reply answers a current member inside Ghostlight. Reply by email opens your own email, for someone from the contact form or anyone who’s no longer a member.
- Click Mark handled when it’s dealt with. It moves to the Handled tab, and Reopen brings it back.
Notes for the team
Use Internal notes on a message to record what was done, and save. Only people who handle the inbox read them; the sender never does.
What arrives here
Questions about an audition are emailed to the show’s reply address, or your theater’s if the show has none. They’re marked Emailed to the show’s contact address and filed under Handled. With no reply address set, they wait here like everything else.
Owners and admins always see the inbox. To add the board or staff, or to turn the contact form off, see Organization settings.